At Drop The Boss, we are committed to transparency, trust, and exceptional service. As the official website for the game developed by Mirror Imago Gaming Limited, we provide comprehensive contact information to ensure you can reach us easily and effectively. Your feedback, questions, and concerns are important to us.
Our dedicated support team is available to assist you with any questions about our games, technical issues, or general information.
For immediate assistance, our live chat service is available directly on our website.
You can reach our specialised departments via email:
Email Response Times:
Speak directly with our team during business hours.
Telephone Support Hours: Monday to Friday, 09:00 - 18:00 GMT/BST.
Telephone Response Times: 80% of calls answered within 20 seconds.
Alternatively, you may use our structured online contact form available on our website for feedback or specific enquiries.
Drop The Boss is operated by Mirror Imago Gaming Limited, a fully licensed and regulated game provider.
Mirror Imago Gaming Limited holds multiple licences from reputable jurisdictions, demonstrating our commitment to legal and ethical operations.
We are licensed by the UK Gambling Commission for the provision of remote gambling software to operators in Great Britain.
For our international operations, we hold a Critical Gaming Supply Licence from the Malta Gaming Authority.
We are committed to promoting responsible gambling and ensuring a safe playing environment. If you or someone you know needs help with problem gambling, please contact the following independent organisations:
If you feel gambling is becoming a problem, seek help from professional organizations.
For self-exclusion or setting limits on our games (where offered by operators), please contact the respective casino operator directly or email our responsible gambling team at [email protected].
We are committed to resolving any player concerns fairly and efficiently. Our internal complaints procedure is as follows:
Our commitment to fairness, security, and player protection is independently verified by leading industry bodies. We adhere to the highest standards of technical and operational integrity.
Mirror Imago Gaming Limited is a proud member of key industry associations dedicated to promoting high standards, responsible practices, and a sustainable gaming environment.
The leading industry body in the UK representing betting and gaming operators.
Advocating for a safe and reliable online gambling sector in Europe.
Our games, including "Drop the Boss," are built on the "Fortune Engine" and undergo strict testing. The Theoretical RTP (Return to Player) for "Drop the Boss" is 96%, as audited by independent third parties. All game outcomes are determined by a certified Random Number Generator (RNG) to ensure absolute fairness and unpredictability. In the event of connection loss during gameplay, bets are calculated and winnings are paid according to the game state at the time of disconnection.
For more details on our data handling practices, please review our full Privacy Policy.